FAQ

10+ things you must know before purchase China gym equipment from us

Here list frequently asked questions and our answers before you place the order of gym equipment, wish to help you no matter you will buy commercial fitness machine from us or other providers in China.

1 Before place order

1.1 How can I trust you?

Welcome to visit us or assign a third-part inspection company come here in each below important step

    1. Before Transfer Prepayment;

    2. Before Transfer the Balance;

    3. Loading day;

The photos and videos will be shared with you no matter you come here or not.

1.2 China Gym Equipment vs big brands

Big brands like Technogym, life fitness, Matrix, right?

Before 2018, You will many differences in details if put two similar machines together for comparing, from steel tube to screws; But now the quality gap is so small hard to distinguish.

China gym equipment becomes better and better, However we have to remind buyers who pursuit perfect details that, Haswell Fitness offers good quality fitness products but not the artwork.

By the way, the earliest LF1 line from us still working in Romania now from 2013 although small problem happens.

1.3 How do I know your products quality?

  1. Tell us your detailed address, we will check is there one of our clients nearby your location, you can visit there if our old client agrees.

  2. Fly to China and visit our factories and gym, you will learn the truth.

  3. Video on YouTube;

How do you think of the sports shoes from China?

  • 20-50 US dollars, good quality but is not a well-known brand, right?

  • Current shoes better than 10 years ago, right?

Same thing to gym equipment from China, especially the product line we offering was selected from dozens lines.

1.4 What’s the warranty?

12-14 months to most products.

But attention please, this warranty does not include the shipping cost and additional fees like liquidated damages, clear customs fee and import VAT tax, all these fees may be higher than the value of your products; in another word, you get the same after-service like a buyer in China domestic market with additional 2 months for shipping;

For instance, you found one machine frame was damaged when receiving the container, it's hard to judge caused by shipping company or factory;

We would like to offer a free of charge replacement in the next order if you allow, or return 20%~80% money of that machine to you. But why half? Because you are not going to send the broken one to us considering the various cost.

You were encouraged to buy fitness equipment from the local market if you cannot accept this term which is Non-negotiable and followed by mostly Chinese suppliers.

Any complaint required proof support, therefore please prepare related photos and video before contacting us, we can do nothing with only complain words; Install monitoring in the gym was suggested if your local law and manners/customs allow.

1.5 How About Your Price?

Screen capture of price list from other suppliers occasionally be shared with us from different clients, and they told us your price is high.

Please see

  1. The quality difference, please compare the details of products;

  2. Terms in PI, like payment methods, after-sale service, etc;

  3. The margin we have to get, which makes us help you to get the really nice products.

by the way, we know that our price is not the highest, although only a few buyers told us.

1.6 Why your photos in messy background?

  • Real photos vertical shows the true details more than the rendering graph or a design drawing.

  • Products upgrade frequently.

1.7 Haswell vs China Manufacturers

Our team was separated from one of the TOP 10 factories of sports apparatus in 2014.

Salesman in a factory has no choice but have to push the products made by themselves, all tell you their products is best, you know that is not true, but how to figure out the real good one?

With the help from Haswell, you will get really awesome products meanwhile save a lot money and time, even if the price looks a little higher than others sometimes. Just think what you will lost if get a room of trash gym machine.

1.8 Haswell vs other China Middleman?

Perhaps we are the most honest one, you could find it from the name of our company.

Seriously speaking,

  1. Haswell dislike selling the newly designed products, which have not been proved by the time, buyers have to solve the problems by themselves once happened, actually most of the broken products are sold as scrap metal.

  2. Haswell dislikes selling the inferior products although price advantage obviously, but not endurable.

  3. Haswell treats every client as friends to win long term cooperation although we know 80% of clients will not place a new order in a short time, since running a gym is not an easy thing, not alone open more gyms.


2 Place order

2.1 What is the MOQ or Min Amount?

We strongly persuade individual users to purchase gym equipment from the local market considering the after-sale service and the whole additional cost besides product price in the deal of international trading.

As a wholesaler of gym equipment, the main clients to us are owners of commercial gym or fitness club.

Everyone knows "buy more price lower", but how big the gap usually be?

Sample

  • Just buy 1 treadmill, the transport fee plus customs clearance in China will be around 200 USD;

  • buy a full container, the average cost to each treadmill will be the only 30 USD.

the 200-30=170 USD and the same thing happens in your aim port when clear customs, finally Unit price could reach 340+ USD.

Therefore, the min amount we suggest is no less than 5000 USD.

2.2 How many pieces gym equipment for commercial purpose should I buy?

The formula is QTY ≈ Training Area / 7,

e.g. your gym total 400 SQM, want to keep only 300 m² as the exercise area, the left 100 m² for office, toilet, etc.

300/7 = 42.8 PCS,

then 40 to 45 PCS considering the volume of each product.

2.3 When should I place the order of commercial fitness equipment?

Here is a sample for 50 pieces heavy duty gym equipment for a 400 sqm gym in Romania.

Assume Gym Opening Date July 1, you need to place the order before March 13, totally 110 days earlier, why so long?


  • 7 days: for Unpacking and assemble machine in your gym;

  • 40 days: Voyage time from China port to Romania aim port; (changeable according to where you are)

  • 40 days: Production & packing & inspection; (changeable according to your order details)

  • 6 days: wiring reach usually no more than 3 days; by 2 since prepayment and balance;

  • 7 days: earlier enter the warehouse of ocean port;

  • 3 days: Inspection and packing;

  • 7 days Set aside for the unexpected

then totally 7+40+40+6+7+3+7=110 days, that is the reason.

Generally speaking, deduct the changeable days, 110-40-40=30 days is the least day span you should keep, And, remember avoid the China Spring Festival (usually lasting 30 days although the official time is 7 days ) and National day ( 7 ~ 10 days ).

Considering the Covid-19, it is hard for everyone, people who planned to invest a gym a few months ago, do not know should proceed the fitness club business plan or not currently, Haswell Fitness would like to offers a better method to help you make a gym business decision, just contact us for details please.


3 in production

3.1 How long the production required?

1 ~ 2 weeks for small order less than 10 PCS

4 ~ 6 weeks, for no more than 50 PCS

6 ~ 8 weeks, for no more than 80 PCS

Attention please, the production time does not equal to delivery time, since there are a couple of days for

  • Products from the factory to the ocean port

  • clear customs

  • waiting for the sailing

Delivery time ≈ production days + 1 or 2 weeks

Reference the 2.3 FAQ please.

3.2 Can I change or cancel my order?

You were expected to think it over before making a decision, but if you really have to change something, please learn below rules

  1. If you just want to add more products,
    it is ok for us, we will notify you how many additional days required.

  2. If you want to delete any item

    • it is ok before painting, without any fee as soon as not too much items will be deleted;

    • sorry if the painting finished unless you do not mind to pay 20 ~ 100 USD /PCS.

  3. If you want to cancel the whole order,
    You will get only part of the prepayment back, we have to deduct the cost we've devoted, e.g. :

    • the total order amount is 50K,

    • you've paid 15K,

    • only 8K or 10K will be returned to you according to the progress of production.


4 after shipping

4.1 When I will get docs for clear customs?

Documents for clear customs mainly including below items:

  1. Invoice

  2. Packing List

  3. Bill of lading

You should tell us you need the original Paper documents or electronic documents when place order

Paper documents mean we will send original docs to you via an express company like DHL, usually cost 7-10 days

Electronic documents mean the bill of lading has been released by telegraph, your forwarder will get the invoice and packing list from us, then share all docs, usually in 7 days from the date shipping.

4.2 Is there a way to saving the import duty and tax?

We will apply the "Certificate of Origin" for you if necessary, but please confirm with your forwarder how much you could save, just tell them the HS traffic code for gym equipment is 950691.

4.3 What should I do if found quality problem?

Take photos and videos, share it with us.

Reference the warranty term in section "1.4 What’s the warranty?"

Still have Question?